By: jo slattery

I switched from a bank (Chase) to a credit union. Let me speak from experience. Twice since I have done this (around a year)
they have sent checks to the wrong address resulting in me being fined by the receiver (odd because they were part of a run of payments where the rest seem to go correctly).
Once they mailed my rent check the day it was due in California (CU is on east coast) resulting in a heavy fine from the management company. Since they don’t work weekends or any holidays and close at 4 p.m. I was told if I want a check delivered in Los Angeles on the first of the month I would have to process it between the 10th and 15th of the previous month (who does that??)
The real bug about this is that they NEVER answer the phone. You leave a message and they say they will call back. I have phoned at least a half dozen times with no return call.
The only emails I have ever received in response to my problems are to inform me that ALL of them are my fault. (I am STILL trying to get an answer as to how three auto payments to my insurance company went out fine and the last one went to the wrong address resulting in my fine).
Be careful what you wish for when you move from a business that knows what they are doing (even though they are hateful thorough out) to a nice credit union that has thus far cost me a small fortune.